Top Tips

Explain what to expect and keep me informed

  • Tell me what will need to happen and who I’ll need to see so I know what to expect.
  • Explain I might have to tell my story to a few people. Ask me what could help with this. For example, we could write some things down together so that you can pass them on for me.
  • Be honest about waiting times. I understand things take time, but please keep me informed so I know what to expect.
  • Check on me while I’m waiting so that I know you’re taking me seriously and that you’re not putting off seeing me.
  • Pop in to keep me updated, even if nothing has changed; You could say “we haven’t forgotten about you”.

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