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At We Can Talk we know that hospital staff often lack confidence and feel like they are unable to appropriately support young people in a mental health crisis. We also know that in the past there has been very little training or education around what staff can do to help. For those who are already part of the We Can Talk family we hope this learning tool is a helpful refresher. For those who are new, welcome to our family and we hope you find this introduction to the fundamentals of compassionate care helpful.

Everything we create at We Can Talk is designed to be relevant, informative and reassuring. It is not designed by out of touch experts, but by the people who get the situation best – hospital staff, mental health professionals and young people with lived experience.

As a result, we hope this online learning tool will feel different and far more valuable than any traditional “e-learning” you’ve done before – we promise this is not as dull as Information Governance!

We also recognise that time is a precious resource in a hospital and if you can’t get through the training in one go, don’t worry. Once you have registered we will send you a link that allows you to pick up where you left off and access all the content you’ve already covered (so you can go back and watch your favourite video!). Once you reach the end you can download a PDF certificate to use for your CPD records, revalidation or to show off to your friends and colleagues.

Please write your name as you would like it to appear on your certificate.

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We Can Talk fundamentals of compassionate care

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Anand: Hi, my name’s Anand.

Jakob: Hi, I’m Jakob.

Liv: Hi I’m Liv.

Izzy: Hi my name’s Izzy, and we’re young advisors for We Can Talk. We’re here to guide you through this short online training and share our experiences with you, and those of our peers.

Jakob: Each of us is a young person, this means up to age 25, and we each have experience in presenting in hospital in a mental health crisis. Our lived experience not only helped shape the content of this video, but we hope it will help you understand things from our perspective, and give you some tips on how to improve everyone’s experience.

Anand: We won’t always share our personal experiences, unless we feel comfortable, but we will share those reported to us through our research, which chances are, we’ve also experienced. But either way, everything we tell you has been told to us by a child or young person. 

Liv: And when we say child or young person we mean anyone up to the age of 25. So whether you work in paediatrics or adult settings, you’ll get something from this training and so will your colleagues so PLEASE tell them about it.

Anand: This training is probably going to feel pretty different from anything else you’ve done before. And that’s intentional! We’ve worked really hard to create and develop this online tool  by speaking to hospital staff, mental health professionals and young people like us. Your willingness to take the time to watch these videos and read the information means so much to us, especially as we know just how busy you are. We believe that through providing engaging education and sharing our experiences, we can help you not only learn about our perspective, but also gain confidence in your skills as hospital staff. 

Liv: This course is done in two parts, and once you’ve begun you can come back at any point. And you’ll get your certificate at the end, and if you’re goal oriented like me that’s all that matters, right?

Anand: The We Can Talk project works to improve patient experience, reduce risk and improve outcomes for children and young people presenting in hospitals in a mental health crisis. 

Izzy: We are so glad you’ve found this online training tool and we hope you’ll check out our website to learn more about how we support hospital staff to gain confidence, skills and knowledge in supporting children and young people so that everyone gets a better experience.


In order to understand if this learning tool has been useful we are going to ask you some questions before and after you’ve used it. 

All responses are anonymous and you will not be identified in any reporting. 

We will link your responses to help us understand whether or not it has been helpful. There are no right or wrong answers.